Refund policy

• PRO: €29 for 200,000 credits.
• PRO MAX: €99 for 1,000,000 credits.
• Trial: 5,000 free credits. Nothing was paid, so there is nothing to refund.

The first paid purchase may include a discount. The amount that can be refunded is the amount you paid at checkout, not the price before the discount.

• If a payment is taken and the credits are not added to your account, we refund the full amount.
• If you have not used any of the credits from that payment, you can ask for a full refund within 14 days of the payment.
• If you have used some of those credits within 14 days, we refund the unused share: unused credits from that payment, divided by the credits that payment added, multiplied by the amount you paid.
• After 14 days the payment is final, except when the credits were not delivered, or the service was unavailable for a substantial part of the paid month because of a fault on our side. In that case we refund the unused share of that payment.
• A payment that fails or is cancelled is not charged, and there is nothing to refund.

Speech is charged only after the audio is created, so a failed generation does not take credits. A failed transcription returns the credits to your balance. That return is credits, not a refund of the payment.

Digital audio is delivered as soon as you spend credits. By paying and then generating or transcribing, you ask us to start the service immediately. The 14-day window is how we handle a change of mind. The part you have already used is not refunded, because the audio or the transcript has been delivered.

Write to hello@tryzani.com from the email on the account. Include the date of the payment and, if you have it, the plan name. We reply within 5 business days.

The money goes back through Paysera to the payment method you used. How long it takes to appear depends on the bank or the card.